Delivery & Returns
Delivery & Return Policies
Learn about our shipping process and hassle-free return policies at HEROESPCSTORE LLC.
Delivery Policy
At HEROESPCSTORE LLC, we ensure **fast and reliable shipping** across Republic of India. All orders are processed within **24-48 hours** and dispatched using trusted courier services.
- Estimated Delivery Time: 3-7 business days, depending on your location.
- Shipping Charges: Free shipping on orders above ₹2,000. Standard delivery charges apply for lower-value orders.
- Tracking: Once your order is shipped, you will receive a tracking link via email or SMS.
- International Shipping: Currently, we ship only within Republic of India.
If you experience any delays or issues with your delivery, please contact us at contact@heroespcstore.com or call +919850632435.
Return & Refund Policy
We strive to provide high-quality gaming accessories, but if you're not satisfied with your purchase, you can return it under the following conditions:
- Return Window: Items can be returned within **7 days** of delivery.
- Condition: The product must be unused, in its original packaging, and include all accessories.
- Refund Process: Once we receive and inspect the item, refunds will be processed within **5-7 business days**.
- Non-Returnable Items: Customized products, software, and gift cards are non-refundable.
- Return Shipping: If the return is due to a defect or incorrect product, we will cover the return shipping costs.
To initiate a return, please contact our support team at contact@heroespcstore.com or call +919850632435.
For more details, visit us at our office: House No. 31, Bylane Number 5, Tarun Nagar, Guwahati, Assam 781005, Republic of India, Republic of India.